1. Introduction
Ringgit77 ("we", "our platform") takes seriously its responsibility to protect the personal information of every member who uses our services at https://ringgit77.pro. This Privacy Policy clearly explains the types of information we collect, how it is used, who it may be shared with, and your rights as the owner of that data.
This document is drafted in line with international data protection best practices and reflects our commitment to operating with full transparency. We believe you have the right to know exactly what happens to your information — which is why this policy is written in plain language, not confusing legal jargon.
Important: By registering and using Ringgit77's services, you agree to the Privacy Policy set out here. If you do not agree with any part of it, please contact us or stop using the platform.
This policy applies to all information collected through our website, the Ringgit77 mobile app, and any interaction you have with our customer support team. It forms part of the overall agreement between you and Ringgit77, together with Terms and Conditions us.
2. Information We Collect
We collect various types of information for different purposes in order to provide and improve our services to you.
2.1 Information You Provide Directly
When you register an account, use the platform, or interact with our team, you voluntarily provide information that includes:
- Full name as stated in official identification documents
- Active email address used for communication
- A valid Malaysian mobile number
- Date of birth for age verification
- Current residential address
- Bank account or digital wallet details for financial transaction purposes
- Identification documents (national ID or passport) for the KYC process
- Additional information you provide when communicating with customer support
2.2 Automatically Collected Information
While you use our platform, our systems automatically collect technical information including:
- Your device's IP address
- Type and version of browser or app used
- Your device's operating system
- Pages visited and duration of each visit
- Actions taken within the platform (games played, bets placed)
- Login records and session activity
- General location data based on IP address
2.3 Financial and Transaction Information
To process deposits and withdrawals, we record transaction details including amount, payment method, time, and status of each transaction. Full card numbers or account details are never stored directly in our systems — they are processed through our integrated, secure payment gateway.
3. How We Use Your Information
Every piece of information we collect is used for clear and lawful purposes. We do not use your data for any other purpose without your consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone number, date of birth | Contract performance |
| Identity Verification (KYC) | Identification documents, selfie, address | Legal requirement |
| Transaction Processing | Financial information and transaction records | Contract performance |
| Platform Security | IP address, login patterns, session activity | Legitimate interest |
| Communication & Support | Email, phone number, chat records | Contract performance |
| Service Improvement | Anonymous usage data | Legitimate interest |
| Legal Compliance | All related data | Legal obligation |
Note: We only use your data for the purposes stated above. You may request clarification on the purpose of any specific data usage at any time through our customer support team.
4. Sharing Information with Third Parties
Ringgit77 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your privacy is not a commodity to us.
4.1 Parties That May Receive Your Data
In certain situations, we may share your data with the following parties, subject to strict limitations:
Trusted Service Providers
We work with third-party service providers who help us operate the platform, process payments, and deliver technical support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
Integrated Payment Gateway
To process deposits and withdrawals, required transaction information is shared with the payment processors we use, including banks, DuitNow, FPX, and digital wallet providers. All data transfers are protected with encryption and comply with PCI-DSS standards.
Competent Authorities
We will disclose the required information to government authorities, law enforcement agencies, or courts when mandated by law, court order, or in efforts to prevent fraud and money laundering.
4.2 Cross-Border Data Transfers
In cases where your data needs to be transferred to servers located outside Malaysia, we ensure that equivalent or stricter protection measures are applied in accordance with international data protection standards.
5. Data Security and Protection
Protecting your data is a responsibility we take very seriously. We have made continuous investments in our security infrastructure to ensure your information is always safeguarded against cyber threats, unauthorized access, and misuse.
256-bit SSL Encryption
All data transmitted between your device and our servers is protected with bank-grade SSL encryption at all times.
Secure & Isolated Servers
Member data is stored on isolated servers protected by multi-layered firewalls and 24/7 monitoring.
Strict Access Control
Only authorized personnel with a clear job requirement may access member personal data, with full audit logs maintained at all times.
Active Threat Monitoring
Our threat monitoring system runs actively to detect and respond to any intrusion attempts or suspicious activity.
Periodic Data Backups
Your data is regularly backed up to a secure location to ensure no information is lost in the event of a system failure.
Independent Security Audit
Our security infrastructure undergoes regular independent audits conducted by certified third-party cybersecurity experts.
5.1 Your Security Responsibilities
While we do everything possible on our end, the security of your account also depends on your actions. We encourage you to:
- Use a strong and unique password for your ringgit77 account
- Do not share your password with anyone, including family members
- Log out of your account when using a public or shared device
- Notify us immediately if you suspect any unauthorized activity in your account
- Ensure the registered email address is exclusive and secure
6. Cookies and Tracking Technologies
Ringgit77 uses cookies and similar tracking technologies to enhance user experience, understand how the platform is used, and deliver more relevant content to you.
6.1 Types of Cookies We Use
Essential Cookies (Required)
These cookies are required for the platform's core functions, such as login authentication, session security, and language preferences. Without them, the platform cannot function properly. These cookies cannot be disabled.
Performance & Analytics Cookies
We use analytics cookies to understand how visitors interact with our platform — which pages are most popular, where users encounter difficulties, and how we can improve the overall experience. All data is collected anonymously.
Functional Cookies
These cookies allow the platform to remember your preferences, such as your chosen language, display settings, and saved login details for your convenience.
6.2 Managing Cookies
You can manage and delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect platform functionality. For guidance on managing cookies in your browser, refer to your browser's documentation.
7. Your Rights as a Data Owner
As the owner of your personal data, you have the following rights, which we fully respect:
Right of Access
You have the right to obtain a copy of all personal information we hold about you in a readable format.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete information in our records.
Right to Erasure
Under certain circumstances, you may request that we delete your personal data, subject to legal and contractual requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
You may request that we restrict the processing of your data in certain situations while a dispute or review is in progress.
Right of Portability
You have the right to receive your data in a structured, machine-readable format and transfer it to another service provider.
How to Exercise Your Rights: To submit any request related to the above rights, please contact our customer support team via live chat within the platform or by email at [email protected]. We will process your request within 30 business days.
8. Data Retention Period
We retain your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations.
8.1 General Retention Period
- Active account data: For the duration of your active account plus 5 years after account closure
- Financial transaction records: Minimum 7 years to comply with financial legal requirements
- KYC records and identity verification: 5 years after the business relationship ends
- Support communication logs: 3 years from the date of last communication
- Technical log data: 12 months from the date of generation
8.2 Data Deletion
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you. Anonymised data may be retained for statistical and analytical purposes without a time limit.
9. Child Protection
Ringgit77 is a platform that exclusively for adults aged 18 and above. We do not intentionally collect, store, or process any personal information from individuals under the age of 18.
If we learn that we have collected information from someone under the age of 18, we will take immediate steps to delete that information and close the account. If you believe a minor has registered an account on our platform, please contact us right away so that appropriate action can be taken.
10. Changes to This Privacy Policy
Ringgit77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements.
When there are significant changes to this policy, we will notify you via:
- In-platform notifications upon login
- Email to the address registered with your account
- Prominent notice on the platform's home page
The "Last updated" date at the top of this page reflects the latest version of the policy. Your continued use of our platform after the effective date of any changes will be considered your acceptance of the updated policy.
11. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Live Chat
Available 24/7 via the live chat button within your Ringgit77 platform
Support Email
Send an email to [email protected] — response within 24 hours
For formal requests related to privacy rights such as data access, correction, or deletion, please clearly state the purpose of your request so we can process it more quickly and accurately.
Related Documents
This Privacy Policy should be read together with the following documents for a complete picture of how we operate: